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Crawl, Walk, Run: How To Succeed In Your First 90 Days With An Executive Assistant With Steven Neuner And Ryan Cassin

Are you an entrepreneur struggling to manage your workload? Are you considering hiring an executive assistant, but not sure where to start? Look no further! In episode four of this six-part series on all things assistants, Shannon Waller and Superpowers partners Steven Neuner and Ryan Cassin discuss the benefits of having an executive assistant and share practical tips for developing a successful relationship with them in the first 90 days. You’ll learn about coaching and scoring systems, the importance of communication, and the pitfalls of overloading your assistant. Listen now to unlock new levels of productivity, freedom, and growth in your business!

Show Notes:

  • The first 90 days with your assistant will determine your future success together.
  • During this time, pace your expectations. Your assistant should progress from simply knowing your expectations to understanding and anticipating your needs.
  • They should be the leader in your relationship, but you’re the boss.
  • EAs are there to manage your workload and priorities, free up your mental energy, and give you the space you need to focus on your Unique Ability®.
  • You need coaching just as much as your assistant does. Many entrepreneurs lack confidence when hiring because they don’t know what makes a great assistant or how to coach someone on something they’re not good at themselves.
  • The EOS® scoring system resolves these issues by having entrepreneurs fill out a questionnaire on their needs and receive coaching on their relationship with their assistant that encourages progress and growth.
  • This process helps entrepreneurs focus on progress over time rather than a single interaction, and gives feedback to assistants that will help them improve their relationship with their entrepreneur.
  • Entrepreneurs often struggle to give feedback and don’t invest enough time into their relationship with their assistant.
  • Weekly coaching sessions and daily sync meetings are opportunities for assistants to lead the conversation and help their entrepreneur prepare for the day.
  • Building a great relationship begins with establishing great communication. You and your assistant should develop a common vocabulary and work to understand each other’s communication styles and preferences.
  • The better you understand each other and the more your EA is able to anticipate your needs, the more freedom you’ll have.
  • Avoid assigning additional tasks to your EA beyond their designated role. They’re there to support you in your Unique Ability. Everything else should be delegated.
  • Likewise, your EA should focus on their Unique Ability, which is supporting you. Don’t let them become a shared resource amongst your team.



Unique Ability

Entrepreneurial Operating System (EOS)

The Gap And The Gain by Dan Sullivan and Ben Hardy

The Kolbe A Index


Episode Transcript:
Shannon Waller: Hi, Shannon Waller here, and welcome to Team Success. I am back with Steven Neuner and Ryan Cassin of Superpowers. I love this because this is our podcast number four in our special executive assistant series about how to really make this a win, how you can be successful in setting this up.
So last time we talked a lot about mindset and preparation and how to think about it, who you need to be, all the things. And the fact that it’s an investment, that the ratio is at least a hundred to one in terms of candidates that you would look at to actually get the one that is actually going to be your right-fit. So my first thought is “Let’s have someone else do that, shall we?” Because that’s a lot of work, and that’s your area of expertise.
But now, assuming that you have a great ‘Who’, a great someone, then what? And that’s really what we’re going to dive into today, and crawl, walk, run, the first 90 days. I’m excited because—and you mentioned this last time, Steven, or maybe it was you, Ryan, sorry, I don’t remember—where it’s like where does the QuickStart meet the need for immediate gratification, but in fact it does take some time? How can you really... I’m going to say pace yourself, but “pace your expectations” is probably the accurate way to put it? Then how do you set it up for success? Because how you start is how things tend to continue, and I think it’s really important to do it wisely.

About the Author

Shannon Waller, Entrepreneurial Team Strategist, is a natural collaborator who instinctively saw that a thriving Unique Ability® Team can strengthen their entrepreneur, the business, and themselves. A win-win-win. Go, team, is Shannon’s rallying cry.

Profile Photo of Shannon Waller