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Life Lessons And Leadership From Entrepreneur And Business Coach Mary Miller

The year Mary Miller turned 30, she experienced bankruptcy, unemployment, and divorce. Today, the janitorial services company Mary founded with her husband, Tony, has 85% of the market share in Cincinnati. Both Mary and Tony have been Strategic Coach® members for over 30 years, and Mary has been an associate coach for 20 years. In this episode, Mary shares how The Strategic Coach® Program has strengthened both her marriage and her business.

Here's some of what you'll learn in this episode:

  • How prioritizing their marriage over their business allowed Mary and Tony’s business to become more successful.
  • Why you should learn in a way that lets you teach others.
  • How Mary and Tony have passed their company along to the next generation of their family.
  • What Mary describes as “jet fuel” for what she’s trying to accomplish.
  • How Mary’s company overcame a serious problem with turnover.

Show Notes:

Pausing to reflect on the previous 90 days and plan the next 90 days can cause shifts in your thinking.

If you want to make more money, you need to take more time off.

Listening to other entrepreneurs talk can prompt you to have different conversations about the future.

When you’re among like-minded people, no one will tell you you’re crazy.

Being an entrepreneur means you can do business with the people you want to do business with.

Entrepreneurs can make their lives as big or as small as they choose.

You can have fun no matter how difficult life is.

Ideas can come through conversations. Conversations change lives.

To be able to do things that really make a difference, you have to filter through ideas.


Learn more about Mary Miller and Dream Engineer.

The Entrepreneur’s Guide To Time Management

The Strategy Circle®: Why Obstacles Are Actually A Good Thing

The Dream Manager by Matthew Kelly

Episode Transcript:
Dan Sullivan: Hi, this is Dan Sullivan. I’d like to welcome you to the Multiplier Mindset Podcast.
On today’s episode of Multiplier Mindset, we have long-time friend and Strategic Coach entrepreneur, Mary Miller. Mary and her husband Tony are now 30-year clients. They’re beyond 30 years in Strategic Coach, and they have a wonderful story to tell about their personal life because Mary and I think Tony credit their membership in Strategic Coach as very fundamental to their ability to continually grow their personal relationship, but also their company, which was very small and part-time when they joined the Program, a sort of insignificant janitorial company in Cincinnati, and now they control 85% of the market in Cincinnati with over 500 full-time employees.
It’s really, really interesting because there’s some daunting challenges for janitorial companies, I think anywhere. But the one that they had in particular, and this I take a little credit here for helping them solve this problem and it was that on average they have 300% turnover of staff, and that’s pretty straightforward. I mean, it’s like the fast food business is 300%. That means that you have to fill a position all year, you have to hire six people to fill one position.
The interesting thing about this is that I asked Tony, “How much free time do your employees get?”
And he says, “Well, they get a week plus statutory holidays.”
And I said, “Well, I got an idea on cutting down your turnover.” And I told him, and I said, “Top to bottom of your company, go back and give everybody two more weeks of Free Days.”
And he said, “Ah, it’ll bankrupt us.”